Refund policy
RETURN & REFUND POLICY
Last updated: June 2026
Our Commitment At Beauty Bestie, we stand behind the quality of every product we sell. Your satisfaction is our priority, and we want you to shop with complete confidence.
Returns Window You may request a return within 7 days of receiving your order, provided the item meets the conditions below.
Eligibility Conditions To qualify for a return, items must be:
- Unused and in original, unaltered condition
- In original packaging with all accessories, manuals, and components included
- Accompanied by proof of purchase (order confirmation or receipt)
Hygiene & Safety Exclusion For health and hygiene reasons, we are unable to accept returns on any device or tool that has been used on the skin, opened from sealed packaging, or shows signs of use. This applies to all facial devices including LED masks, cleansing brushes, and sculpting tools.
How to Initiate a Return Email us at hello@beautybestie.co.za within 7 days of delivery with:
- Your order number
- Reason for return
- Photos of the item and packaging
We will respond within 2 business days to confirm eligibility and provide return instructions.
Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.
Exchanges We offer exchanges for items that are defective or damaged on arrival. Please contact us within 48 hours of delivery with photographic evidence.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.
Non-Returnable Items
- Used or opened beauty devices
- Sale or discounted items (unless defective)
- Gift cards